content bg top

Universal Sompo

Universal Sompo

A Beginning on a Firm Footing

The joint venture has been capitalized with shareholders funds of over 230 cr. including share premium.

The Company received the Licence and Certificate of Registration from Insurance Regulatory and Development Authority in November 2007.

Three of the Indian partners are leading banks with a combined asset base of Rs. 3,14,071 crores and over 4000 branches and distribution centers. Plus the 4th largest FMCG company in India with over 1.5 million retail outlets. The JV partners will extend their vast distribution reach and customer base for soliciting our bouquet of non-life insurance business. In addition, the company's distribution network will also consist of brokers, agents and focused below the line direct marketing promotions.

Sompo Japan Insurance Inc. Headquartered in Tokyo, is a Fortune 500 Company with a capital of 70 billion yen, is present in 27 countries - has over 15,000 employees and 69,028 agents and its total premium income for 2006 - 2007 was in excess of (equivalent to) Rs.50,000 cr. twice that of the Indian General insurance industry.

The company is present across almost all product lines, classified into five major classes: Property, Marine, General Accident, Workmen Compensation and Motor.

Products and services for the individual, corporate and small entrepreneur

Drawing upon the financial strengths and distribution reach of Indian partners and backed by insurance expertise of Sompo Japan, Universal Sompo intends to be a diversified player, participating in healthy competition to augment insurance capacity in the country through prudent underwriting, offering innovative and customized Risk Solutions to range of customer segments including Rural and Social sector, utilizing varied Distribution channels.

Our bouquet of insurance products includes Health & Critical Illness, Personal Accident & Disability, Home, Motor, Property for individuals, Offices, Shopkeepers Package and other non-life packages for Small Entrepreneurs, besides Employee Benefit, Operational, Project Insurance, Liability and other special products for Corporates. Detailed information on our products and services are available in our product brochures.

We aim to provide our customers with peace of mind through advice on Risk Management (pre and post loss), Portfolio analysis, Business Continuity Planning (Business - Non Stop).

Customer Service Commitment

Understanding that Claims service is at the heart of an insured-insurer relationship, our Claims philosophy is to 'to achieve fair and timely settlement through proactive management of each claim in a customer friendly and transparent manner. 'Our aim is to help our customers quickly tide over the financial loss arising out of the incidence of a covered peril so that they can get back to normal 'Life & Business As Usual'.

Towards this end, Universal Sompo will have in place a slew of operating methodologies and processes primed to give our customers the attention benchmarked to international 'best service standards'. The company will strive to implement its service standard module that sets down time frames for every customer interaction activity. Immediate phone pick-up, prompt return of calls and written communication, with similar guidelines for Policy Issuance and Complaints Redressal.

Our 24 hours Helpline, SMS and web enabled service platform for customer guidance, claim forms, processes, Do's and Don'ts, FAQs, minimal documentation, cashless claim settlement, pan India network of service providers, quality screened partners, on-account payment in case of large loss are some other efforts to ease claimants' anxieties and to make sure that our customers get the best possible service at all times.

Corporate Responsibility

Corporate Responsibility (CR) is about how our core business principles translate into commitments for each of our key stakeholders, Customers, Employees, Business Partners, Regulators, Shareholders, Community and Environment.

In line with our mission statement, an important CR issue that we will work to address would be, to develop market leading understanding of safety and risk management in the society - down to the individual property level, providing preventative advice to our customers.

Our Vision

Universal Sompo - The Vision Statement

To emerge as a market leader in our chosen domain by winning customer confidence through superior value and continually enhancing the same.

Our Mission : To provide

  • Superior Value for our Customers
  • Stable returns for our Shareholders
  • Stimulating work environment for our employees
  • Safety consciousness for the Society

We shall strive

  • To be compliance oriented
  • To ensure prompt action / feedback on Customer grievance
  • To monitor and enhance service levels constantly

Select a Product


Share your Thoughts